This Cookie Policy (“Policy”) clarifies what cookies are, the categories of cookies placed on your device when you access MyMental, and how we utilize them. It also encompasses our use of related technologies such as web beacons.

Please note, this Policy does not cover the general handling of your personal data. For details on how we process personal information, please refer to our Privacy Policy.

1. Understanding Cookies

Cookies are small text files stored on your browser or device memory. Typically, a cookie contains the domain name from which it originated, its lifespan, and a unique identifier. Cookies may also store information about your device, including user preferences, browsing activities, and interactions within MyMental.

We employ various types of cookies:

Session Cookies

These expire after your browsing session ends. MyMental uses them to improve your website experience within a single session by understanding how you navigate our site.

Persistent Cookies

These remain on your device after closing your browser. They assist in faster logins and support analytical functions.

First-Party Cookies

Set directly by MyMental, these adapt our website to your language preferences and help us better understand your site usage.

Third-Party Cookies

Placed by our trusted service providers, these cookies enhance your experience and security on MyMental. We do not control these cookies. Common types include security, analytics, and advertising cookies.

Examples of third-party service providers using cookies on MyMental:

Google (via Google Analytics)

Google Analytics collects information about your use of MyMental to report on website trends. You can opt out by visiting www.google.com/settings/ads or by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Microsoft

Microsoft utilizes cookies to evaluate the effectiveness of advertisements displayed on our site.

Zendesk

This customer support software uses cookies to facilitate timely responses to your requests.

Cloudflare

Cloudflare uses cookies to identify trusted web traffic accessing MyMental.

We prohibit these service providers from collecting your personal data from MyMental for their own purposes. They are bound by confidentiality agreements and legal restrictions regarding personal data use. For inquiries about their cookie practices, please contact the respective providers directly.

For more information on third-party advertising cookies and opting out of interest-based advertising, please consult relevant industry self-regulatory organizations.

2. Related Technologies

Web Beacons

These are tiny graphic images (“pixel tags”) with unique identifiers that allow us to detect when you visit MyMental or open an email we or our providers send.

Software Development Kits (SDKs)

Small code segments embedded in apps functioning similarly to cookies and web beacons.

Snap Pixels

JavaScript code that helps service providers measure the impact of their advertising campaigns across devices on SnapChat.

3. Purpose of Cookies on MyMental

When you interact with MyMental, we and our providers may employ cookies and similar technologies to understand your engagement better. These tools enable us to offer you a faster, safer, and more personalized experience.

4. How We Utilize Cookies

Cookies are essential to delivering a tailored, secure, and effective environment on MyMental.

While we continually improve our website, our cookie usage may adapt. Generally, cookies serve these purposes:

5. Managing Cookies

Most web browsers permit you to control cookie settings. Adjusting these may affect your experience on our website, possibly limiting functionality.

Below are resources on managing cookies in popular browsers:

• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Microsoft Edge: https://support.microsoft.com/et-ee/microsoft-edge
• Safari: https://support.apple.com/kb/PH21411
• Firefox: https://support.mozilla.org/et/kb/kuidas-keelata-voi-hallata-cookied
• Opera: http://www.opera.com/help/tutorials/security/cookies/

6. Commonly Used Cookies on MyMental

The following table lists typical cookies we utilize. This is not exhaustive but highlights primary cookies and their functions.

7. Company Information and Legal Jurisdiction

MyMental is operated by Latiwara OÜ, a private limited company duly incorporated under Estonian law. Our registered address is:

Harju maakond, Tallinn, Haabersti linnaosa, Päevalille tn 6-15, 13517, Estonia.

All matters relating to this Cookie Policy, including disputes, are governed by the laws of Estonia. Any conflicts arising from this Policy shall be resolved exclusively by Estonian courts or through arbitration before Estonian arbitration institutions.

8. Consumer Rights

Your rights under Estonian consumer protection laws are fully respected. For any concerns or disputes, you may contact the relevant Estonian consumer protection authorities.

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Thank you for trusting MyMental. We are committed to protecting your privacy and providing a secure online environment.